Business owners should be getting in on the act, too. Some words of wisdom:

  • From the Business: You can use the “From the business” tab to tell people a little something special about your business. Please keep it relevant: don’t use this feature to attack your competitors, reviewers, or City List, and don’t use it to seed keywords or post special offers or promotions — we’ll remove them if we see them.
  • Public Comments: Direct messaging is often the best way to resolve a dispute with an unhappy customer, but business owners can also address issues publicly by posting a public comment. As with direct messaging, we ask that business owners upload a clear photo of themselves to help personalize their message. Don’t use public comments to launch personal attacks, advertise, or offer an incentive to change a review.
  • Video and Photos: Videos are a great way for advertisers to promote themselves on City List. Be as creative as you can, but please keep it clean. We’re not big fans of imagery showing violence, drug use, nudity, near nudity, or suggestive acts. Also, please don’t use your video to disparage other businesses, users, or City List; request or solicit reviews from users; or respond to user reviews.
  • Don’t ask for reviews and don’t offer to pay for them either: Please don’t ask your customers to review your business on City List. Over time, solicited reviews create bias on your business page — a bias that savvy consumers can smell from a mile away. Learn why you shouldn’t ask for reviews. You should also never offer compensation (discounts and freebies count too) in exchange for reviews.