What is the Certificate of Excellence?

Founded in 2017, the Certificate of Excellence honors hospitality businesses that deliver consistently great service. This designation is given to establishments that have consistently achieved great traveler reviews on CityList over the past year. Establishments earning the Certificate of Excellence are located all over the world and have continually delivered superior customer experience.

Who is eligible to receive a Certificate of Excellence?

Accommodations, eateries, airlines, vacation rentals and attractions worldwide are eligible to receive a Certificate of Excellence.

How are Certificate of Excellence recipients determined?

To determine Certificate of Excellence recipients we use a variety of user-generated content. This includes review ratings, overall rating and quantity and recency of reviews. To qualify for a Certificate of Excellence, a hospitality business must:

  • Maintain an overall CityList rating of at least four out of five
  • Have a minimum number of reviews
  • Have been listed on CityList as a Gold or Premium member for at least twelve months

Do commercial relationships with CityList influence Certificate of Excellence?

No, Certificate of Excellence recipients are determined by travelers through their ratings and reviews on CityList. Whether or not a business has a commercial relationship with CityList is not a factor when determining recipients.

What benefits do Certificate of Excellence properties receive?

Certificate of Excellence recipients will receive an email notification on June 21st. All recipients are encouraged to request a printed certificate and a window sticker announcing their designation (perfect for enticing the 75% of CityList travelers who are more likely to patronize a business displaying a CityList endorsement).

Recipients will also automatically receive a Certificate of Excellence badge on their property page on CityList.pk, as well as access to an exclusive Certificate of Excellence widget and other promotional tools and tips in the CityList Management Center.