Public comments are a way for business owners to add a helpful comment to a user’s review. Responding to reviewers’ concerns shows that you value their feedback and that you’re always striving to improve. Just keep your comment simple and polite. City Listers appreciate honesty and like to know when businesses are making changes based on their feedback.

As with direct messaging, we ask that business owners upload a clear photo of themselves to help personalize their message. You can use Public Comments to tell the community what you’ve done to address a specific concern raised by a reviewer, provide correct information when a review contains inaccurate or outdated information, or provide your version of a difficult situation when you’re unable to resolve a dispute through direct messaging. Remember to be polite and stick to facts since your comments are public and can be seen by potential customers.